Please note: The hiring contract shall be between the hirer and the owner of the lodge. We arrange bookings of holiday accommodation only on behalf of the owner, so you enter into a contract with the owner of the property when we accept your booking form and deposit payment by emailing written confirmation of your booking.
How to Book: please telephone us on 01253 720908 or 07774 412350 or email us to confirm your chosen property is available on the dates you require. We can then hold this provisionally for 7 days giving you time to complete the booking form and send in your cheque.
Deposits- A deposit of £100 is payable by the required date (as indicated on the booking form) in order to reserve the property. Bookings made less than four weeks before your arrival date must be accompanied by the full amount of the holiday charge.
Balance - The Balance must be paid so as to arrive no later than 4 weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation. Payments can be made by cheque or postal order, made payable to (details will be on the booking form) and sent to the address specified on the booking form.
Accommodation - is let for the specified number of tenants only. The name of each occupant is to be listed on the booking form together withthe ages of those under 21 years.
In the event of a property being no longer available, we will endeavour to offer you a suitable alternative or a full refund. The tenant shall have no further claim.
Whilst every effort has been made to describe as fully as possible the property in question, we cannot accept responsibility for any changes an owner may have made that we were not aware of. We cannot be held repsonsible for any disappointment caused where a customer has differing expectations to those detailed in the description.
All details on the website are given in good faith and believed to be correct, but their accuracy is not guaranteed.
Cancellation - In the event of holiday cancellation after a deposit/or full payment have been made, we will make every effort to re-let the property at full cost (or reduced rate if applicable). If the property can be re-let we will refund all monies paid after the holiday has taken place. If we are unable to re-let the property you will become liable for the full cost of the holiday.
It is a condition however that we are notified immediately by telelphone of the circumstances giving rise to a cancellaltion, and promptly confirmed in writing. We’ or the owners do not accept any losses a client may incur.
Arrival & Departure Times - On your day of arrival your accommodation is available from 3.00 p.m. Should you wish to arrive earlier you can take advantage of the Park facilities until your accommodation is ready for you. In order for us to prepare for our next guests we do ask that you vacate your accommodation by 10.00 a.m. on your day of departure
All accommodation must be left in a clean and tidy state and all furniture returned to the place in which it was found on entry.
Premises are fully checked between lettings and any damage to the premises or equipment is full chargeable to tenants.
Personal property left by tenants can be forwarded upon a receipt of a minimum handling fee of £5. Unclaimed articles will be disposed of after 28 days.
Smoking – Smoking is strictly forbidden inside the lodges.
Barbecues – For safety reasons, no barbecues of any type may be used on the lodge decking. Please use the garden to the side of the lodge instead.
Single Sex Groups - We are sorry that we cannot accept group bookings of (3 or more) from single sex groups. We reserve the right to apply discretion in certain circumstances.
Disabled Guests - all our lodges have 3 steps to the decking and are not easily accessible by guests who need to use wheelchairs. We are happy to provide as much advice & information as possible about the Lodges. Please contact us for more information. For more information please read our Access statement by clicking here.
Cots & highchairs – A travel cot & highchair are available at an extra charge. Please enquire at time of booking. If a cot is booked please remember to bring your own cot linen.
Children - Please note that children remain the responsibility of their parents or guardians at all times.
Dogs & other pets – Well trained pets are accepted in selected lodges only – Troutbeck Lodge, Tarn Hows Lodge & Dickens Lodge. There is a dog field where dogs can be let off the lead otherwise dogs must be kept on a lead whilst in the Park. At the end of the holiday any evidence of the pet mjust be cleared from the lodge and gardens.
Assistance dogs for disabled guests are exempt from this ruling but you should let us know in advance if you are intending to bring one.
'No pets' in the description may not guarantee that pets have never occupied the property.
'Dangerous Dogs Act' - Dogs which are specified in the Dangerous Dogs Act are not permitted on the park (Park Rules) at any time and include American Pit Bull Terrier, japanese osa, Dogue Argentino, Fila Brasileiro.
Right of Entry - We reserve the right to enter accommodation at any time under any circumstances or emergencies.
Unreasonable behaviour - For the convenience of our guests, we reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking or their guests may impair the enjoyment, comfort or health of other guests at Limefitt Park.
Availability of facilities - In some circumstances accommodation, entertainment or a facility may be temporarily withdrawn due to maintenance, renovation, adverse weather conditions or any other factor outside our control. We reserve the right to make such alterations as are necessary in the above circumstances without prior notice, & are unable to pay compensation for any inconvenience caused. Certain facilities are subject to an additional cost. Please note availability of off-peak facilities like those at the leisure facilities at White Cross Bay, the on-site shop and the Hay Barn Inn may be reduced or restricted at certain times of year - please enquire at time of booking.
Use Of The Lodge - Only those people listed on the booking form can occupy the lodge and use the facilities of Limefitt Park.
We are here to help - we work very hard to ensure you have an enjoyable holiday, we provide you with a questionnaire and hope you will complete it and email it to us along with any constructive comments you may wish to make upon your return from holiday.
We hope your chosen property meets with your approval. Obviously there are times when something can go wrong. We ask you to inform us/the owner as soon as possible during occupation on the contact numbers provided. We regret that any complaints received on departure or at a later date cannot be effectively dealt with, as it should be appreciated that it is not possible to correct or ivestigate effectively any problem at that time.
If still dissatisfied then you must write to us within 28 days of your return, we do not have to look at complaints received after this limit. If you return home before telling anyone of your difficulties we cannot accept any liability.
Variation - We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.